▽Make Marketing History ●07/13 16:20 Tuesday, July 11, 2023Inaction Speaks Louder Than Words.It has been simultaneously fascinating and frustrating to watch a new management team taking over the running of a local business facility. They work for a huge logistics company. Top-down process has taken precedence over reactive customer focus and the results have not been pretty.For me, the most heinous failure has been not to listen t